ERPSupport Center
We're here to ensure your school ERP system runs smoothly. Get expert support, training, and resources to maximize your educational institution's efficiency.
Multiple Ways to Get Support
Choose the support method that works best for you.
Priority Phone Support
Direct access to our ERP specialists for immediate technical assistance.
Technical Email Support
Detailed technical support for complex ERP issues and customizations.
Live Chat Support
Real-time assistance for quick questions and system guidance.
ERP Documentation
Comprehensive guides, video tutorials, and best practices for all modules.
Frequently Asked Questions
Find answers to common questions about our support services.
What ERP support services do you provide?
We provide comprehensive ERP support including 24/7 emergency assistance, system maintenance, user training, module customization, data backup services, and regular system updates.
How quickly do you respond to ERP system issues?
Critical system issues receive immediate phone support. General queries are responded to within 4 hours via email, and live chat provides instant assistance during business hours.
Do you provide on-site ERP training and support?
Yes, we offer on-site training for school staff, system administrators, and teachers. We also provide on-site support for complex implementations and system migrations.
Is ongoing ERP support included in the package?
Yes, basic support including system maintenance, regular updates, and technical assistance is included. Premium support with dedicated account managers is available for larger institutions.
Can you help customize ERP modules for our school's needs?
Absolutely! Our technical team can customize existing modules, create new features, integrate with third-party systems, and develop custom reports to match your school's specific requirements.
What training resources do you provide for ERP users?
We provide video tutorials, user manuals, live training sessions, webinars, and a comprehensive knowledge base. New users receive personalized onboarding sessions.
Emergency Support
For critical issues that require immediate attention, contact our emergency support line.